Skip to content

Configure technical contact details in Microsoft 365

It’s important to configure technical contact details in Microsoft 365. Suppose there are technical issues from Microsoft’s side, then you immediately get an email with the service disruptions and updates. In this article, you will learn to change the organization name, company name, address, and technical contact details in Microsoft 365.

Microsoft 365 technical contact

Technical contact in Microsoft 365 represents a person that serves as a main point for technical issues relating to the Microsoft 365 tenant subscription. This person will receive communications about Microsoft 365 service status.

Examples of when you use a technical contact:

  • Reset global administrator password: If the global administrator forgets his password and can’t reset the password, then he must try to connect with the technical contact person. The global administrator can use the technical contact email address or phone number.
  • Directory synchronization: When an organization implements directory synchronization, all of the error/success messages from the directory synchronization server will be sent to the email address of the technical contact.
  • Message from Office 365: Different messages, such as future upgrades, important information, and so on, will be sent automatically to the email address of the technical contact.

How to configure Microsoft 365 technical contact

  1. Sign in to Microsoft 365 admin center
  2. Click on (Show all) > Settings > Org settings
  3. Click on the Organization profile
  4. Click on Organization information
Configure technical contact details in Microsoft 365 organization infromation

Or you can directly click on the link with your Office 365 organization name

Microsoft 365 admin center link organization name

Once you navigate to organization information, you will see a list of details you can change or fill in with the correct information:

  • Name
  • Street address
  • City
  • State or province
  • ZIP or postal code
  • Phone
  • Technical contact: The email address for the primary technical person who administers your Microsoft 365 subscription
  • Preferred language

Note: It is impossible to change the country or region afterward. The only solution to modify it is to cancel your Microsoft 365 subscription and re-register or take a new Microsoft 365 subscription.

Configure organization information Microsoft 365 admin center
  1. You need to fill all the fields with the red asterisk
  2. Click Save

Note: You can’t save the changes if you don’t fill in all the required fields marked with a red asterisk.

Add and change organization information Microsoft 365 admin center

Did this help you to find the technical contact details in Microsoft 365?

Read more: Enable message recall in Exchange Online »

Conclusion

You learned to configure and update the contact information in Microsoft 365 admin center. Always check the technical contact information and modify it whenever you want. Remember that you can’t change the country or region of your Microsoft 365 subscription afterward.

Did you enjoy this article? You may also like Enable reply all storm protection in Exchange Online. Don’t forget to follow us and share this article.

o365info Team

o365info Team

This article was written by our team of experienced IT architects, consultants, and engineers.

This Post Has 0 Comments

Leave a Reply

Your email address will not be published. Required fields are marked *