A quick reference for the article series
|My E-mail appears as a spam | Article series index | Part 0#17|
The article index of the complete article series
Introduction to the concept of internal \ outbound spam in general and in Office 365 and Exchange Online environment
|My E-mail appears as a spam – Introduction | Office 365 | Part 1#17|
The psychological profile of the phenomenon: “My E-mail appears as a spam!”, possible factors for causing our E-mail to appear a “spam mail”, the definition of internal \ outbound spam.
|Internal spam in Office 365 – Introduction | Part 2#17|
Review in general the term: “internal \ outbound spam”, miss conceptions that relate to this term, the risks that are involved in this scenario, outbound spam E-mail policy and more.
|Internal spam in Office 365 – Introduction | Part 3#17|
What are the possible reasons that could cause to our mail to appear as spam\junk mail, who or what are this “elements”, that can decide that our mail is a spam mail?, what are the possible “reactions” of the destination mail infrastructure that identify our E-mail as spam\junk mail?.
|Commercial E-mail – Using the right tools | Office 365 | Part 4#17|
What is commercial E-mail? Commercial E-mail as part of the business process. Why do I think that Office 365\ Exchange Online is unsuitable for the purpose of commercial E-mail?
Introduction if the major causes for a scenario in which your organization E-mail appears as spam
|My E-mail appears as spam | The 7 major reasons | Part 5#17|
Review three major reasons, that could lead to a scenario, in which E-mail that is sent from our organization identified as spam mail: 1. E-mail content, 2. Violation of the SMTP standards, 3. Bulk\Mass mail
|My E-mail appears as spam | The 7 major reasons | Part 6#17|
Review three major reasons, that could lead to a scenario, in which E-mail that is sent from our organization identified as spam mail: 4. False positive, 5. User Desktop malware, 6. “Problematic” Website
Introduction if the subject of SPF record in general and in Office 365 environment
|What is SPF record good for? | Part 7#17|
The purpose of the SPF record and the relation to for our mail infrastructure. How does the SPF record enable us to prevent a scenario in which hostile elements could send E-mail on our behalf.
|Implementing SPF record | Part 8#17|
The “technical side” of the SPF record: the structure of SPF record, the way that we create SPF record, what is the required syntax for the SPF record in an Office 365 environment + mix mail environment, how to verify the existence of SPF record and so on.
Introduction if the subject of Exchange Online- High Risk Delivery Pool
|High Risk Delivery Pool and Exchange Online | Part 9#17|
How Office 365 (Exchange Online) is handling a scenario of internal \ outbound spam by using the help of the Exchange Online- High Risk Delivery Pool.
|High Risk Delivery Pool and Exchange Online | Part 10#17|
The second article about the subject of Exchange Online- High Risk Delivery Pool.
The troubleshooting path of internal \ outbound spam scenario
|My E-mail appears as spam – Troubleshooting path | Part 11#17|
Troubleshooting scenario of internal \ outbound spam in Office 365 and Exchange Online environment. verifying if our domain name is blacklisted, verifying if the problem is related to E-mail content, verifying if the problem is related to specific organization user E-mail address, moving the troubleshooting process to the “other side.
|My E-mail appears as spam | Troubleshooting – Domain name and E-mail content | Part 12#17 Verify if our domain name appears as blacklisted, verify if the problem relates to a specific E-mail message content, registering blacklist monitoring services, activating the option of Exchange Online outbound spam.|
|My E-mail appears as spam | Troubleshooting – Mail server | Part 13#17What is the meaning of: “our mail server”?, Mail server IP, host name and Exchange Online. One of our users got an NDR which informs him, that his mail server is blacklisted!, How do we know that my mail server is blacklisted?|
|My E-mail appears as spam | Troubleshooting – Mail server | Part 14#17|
The troubleshooting path logic. Get the information from the E-mail message that was identified as spam\NDR. Forwarding a copy of the NDR message or the message that saved to the junk mail folder.
|My E-mail appears as spam | Troubleshooting – Mail server | Part 15#17|
Step B – Get information about your Exchange Online infrastructure, Step C – fetch the information about the Exchange Online IP address, Step D – verify if the “formal “Exchange Online IP address appear as blacklisted.
|De-list your organization from a blacklist | My E-mail appears as spam | Part 16#17|
Review the charters of a scenario in which your organization appears as blacklisted. The steps and the operations that need to be implemented for de-list your organization from a blacklist.
Summery and recap of the troubleshooting and best practices in a scenario of internal \ outbound spam
|Dealing and avoiding internal spam | Best practices | Part 17#17|
Provide a short checklist for all the steps and the operation that relates to a scenario of – internal \ outbound spam.
Now it’s Your Turn! We really want to know what you think about the article